Send your own items FAQ

What can I send?

Photos, drawings or pictures of Janet or images connected to her work. Only paper based items are allowed – Janet will not autograph other objects, such as clothing or other sorts of merchandise. If you want to send more than one item, put an order in your cart for each item.

What is the maximum size to send?

8.66″ x 12.20″ or 22 cm x 31cm or A4. Please do not send larger items.

Where do I send it?

You will be given a UK address where to send your item in the email confirming your order. If you lose that email, you can always contact us by clicking here.

How will you know my item is from me?

Please print out a copy of the confirmation email you receive when you place your order, or enclose a piece of paper with your name, order number and email address, and put it into the envelope with your item(s) for autograph.

Why do I have to describe the item?

So that we do not get your item mixed up with someone else’s during the signing process. If you have a particular side of a DVD, Blu-ray or CD cover you want signed add this as well.

Can I order other items in the same order?

Yes, but we will wait for your own item(s) to arrive before sending off the whole order. If you want your CDs/DVDs or photos more quickly, please create a separate order for them and we will send them as soon as we receive your order.

When will I receive my order?

We are opening this offer for one month. After that Janet will sign all the items once they are received, so please post them as soon as possible. You will receive an email with a tracking number when the return postage is purchased and then it is a matter of waiting for the post. We always use Royal Mail and they state on their website that they aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days. However, from our experience orders sometimes take quite a bit longer than that depending on where you live in your own country.

Can I send my item(s) by courier?

No, our PO Box does not accept delivery by courier or parcel post. Please send your item(s) by priority letter/large letter airmail postal services.

I do not live in the UK. Will my item go through customs?

You will have to declare the contents of your package when you mail it. Please do not send anything over the value of £15 as UK Customs will impose tax, import duty and an admin charge which we will have to pay in order to get your item released. We would have to invoice you for this charge first, and your items will be returned to you if not paid.

I have a question not answered here

Please click here to send us a message.